Home > Unstructured thoughts > Help make work a better place to be

Help make work a better place to be

Yesterday I posted about Pursuit of Excellence. Coincidentally, I came across Ed Vallorani’s blog post aptly titled: It Should Not Be This Hard that describes nicely how to approach a situation that screams for some business process re-engineering work – in other words, how to make KISS. He asks some good questions leading us to think:

Have you heard yourself or anyone in your organization make any of the following statements:

We always seem to be putting out fires. This business is not as much fun as it once was.
We are constantly missing deadlines.
We do it this way because we have always done it this way.
Our customers’ satisfaction with our products and/or services has been slipping.
It is taking us too long to get things done around here.
Our workforce and/or customers are frustrated.
Everyone complains or brings up problems. No one ever has any solutions.
The way we have always done things does not seem to be as effective as it once was.

The only quibble I would have is that he believes the problem isn’t the people, but the process. I believe that people and process are interconnected and hard to separate one from the other. The reason for this is that people often have a lot of influence on the processes. Processes aren’t written in stone, nor are they some edict from a manager. Too many times, people get stuff done using their own initiatives and smarts without others knowing about it. The downside of operating this way is (1) that the “business knowledge” stays and leaves with the employees (e.g. knowledge management failure) and (2) no standards for doing regular day-to-day activities which is highly inefficient.

In any event, more thinking in the continuous improvement, executional excellence space.

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